REFUND & CANCELLATION POLICY
Kalibroida Technology Solutions Private Limited (Owner of imTransporter) offers refunds in certain circumstances according to the following guidelines:
- Customer request a cancellation of a service, prior to an attempt for goods collection and where imTransporter has not incurred a cost from the carrier for the booking.
- The refunds are done by the company to the source of the payment in most cases.
- All refund requests shall be made by the user by email to info[@]imTransporter.com, which will be the official mode of communication with the platform and the company. The company shall waive all other means of communication made.
Cancellation Policy: All cancellations made 5 minutes after driver allocation will incur a cancellation fee of INR. 30/- (Indian Rupees Thirty only). Canceling five bookings in a day after driver allocation will temporarily suspend customer account for 24 hours. Figures are subject to change.